E-audiobook
A complaint is a gift recovering customer loyalty when things go wrong
Record details
- ISBN: 9780792765271 (sound recording : OverDrive Audio Book)
- ISBN: 0792765273 (sound recording : OverDrive Audio Book)
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Physical Description:
electronic
electronic resource
remote - Edition: 2nd ed.
- Publisher: North Kingstown : BBC Audiobooks America, 2009.
Content descriptions
| General Note: | Downloadable audio file. Title from: Title details screen. Unabridged. Duration: 8:38:28. |
| Formatted Contents Note: | A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift. |
| Participant or Performer Note: | Read by Susan MacNeil. |
| System Details Note: | Requires OverDrive Media Console Requires OverDrive Media Console (WMA file size: 124209 KB; MP3 file size: 243345 KB). Mode of access: World Wide Web. |
Search for related items by subject
| Subject: | Consumer complaints Customer services |
| Genre: | DOWNLOADABLE AUDIOBOOK. Audiobooks. |
