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Exceeding customer expectations what Enterprise, America's #1 car rental company, can teach us about creating lifetime customers
E-audiobook
E-audiobook
| Publisher: | [Santa Ana, Calif.] : Books on Tape, 2007. |
| ISBN: | 9781415936504 (sound recording : OverDrive Audio Book) |
| Electronic resource: | Click to access e-item (Sechelt/Gibsons card required) |
A complaint is a gift recovering customer loyalty when things go wrong
E-audiobook
E-audiobook
| Publisher: | North Kingstown : BBC Audiobooks America, 2009. |
| ISBN: | 9780792765271 (sound recording : OverDrive Audio Book) |
| Edition: | 2nd ed. |
| Electronic resource: | Click to access e-item (Sechelt/Gibsons card required) |
Zingerman's guide to giving great service
E-audiobook
E-audiobook
| Publisher: | [Roseland, N.J.] : Listen & Live Audio, 2005. |
| Electronic resource: | Click to access e-item (Sechelt/Gibsons card required) |
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