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Results 1 - 10 of 166 (page 1 of 17)
Are your customers being served? [electronic resource] : how to boost profits by delivering exceptional customer service / Pauline Rowson.
The science of service : the proven formula to drive customer loyalty and stand out from the crowd / Mark Colgate, Ph.D.
Customer centric strategy / Kerri Shields.
Customer centric strategy / Kerri Shields.
The challenger customer : selling to the hidden influencer who can multiply your results / Brent Adamson, Matthew Dixon, Pat Spenner, and Nick Toman.
Scaling up excellence : getting to more without settling for less / Robert I. Sutton and Huggy Rao.
Value proposition design : how to create products and services customers want / Alexander Osterwalder ... [et al.].
It's not about the coffee [electronic resource] : leadership principles from a life at Starbucks / Howard Behar.

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