The spirit of kaizen creating lasting excellence one small step at a time

Record details

ISBN: 9780449806890 (electronic audio bk.)
ISBN: 0449806898 (electronic audio bk.)
Physical Description: electronic resource
remote
1 online resource (1 sound file)
Publisher: New York : McGraw-Hill, c2013.

General Note:	Electronic audio file.
Formatted Contents Note:	A swift introduction to kaizen -- Boost morale -- Contain costs -- Improve quality -- Develop new products and services -- Increase sales -- Reduce health-care expenses -- When small steps are too hard : what to do.
Participant or Performer Note:	Read by Bob Maurer.