Are your customers being served? how to boost profits by delivering exceptional customer service
Record details
- ISBN: 9781848390010 (sound recording : OverDrive Audio Book)
- ISBN: 1848390017 (sound recording : OverDrive Audio Book)
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Physical Description:
electronic resource
remote - Publisher: [Chichester, England] : Matrix Media, 2007.
Content descriptions
General Note: | Downloadable audio file. Title from: Title details screen. Unabridged. Duration: 1:33:02. |
Participant or Performer Note: | Read by David Ryder. |
System Details Note: | Requires OverDrive Media Console (WMA file size: 22290 KB; MP3 file size: 43723 KB). Mode of access: World Wide Web. |
Search for related items by subject
Subject: | Customer services Customer relations |
Genre: | Audiobooks. |
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Electronic resources
- Findaway World Llc
Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage.
This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.