Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer-driven world
Record details
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Physical Description:
electronic
electronic resource
remote - Publisher: [Old Saybrook, Conn.] : Tantor Media, 2008.
Content descriptions
General Note: | Downloadable audio file. Title from: Title details screen. Unabridged. Duration: 5:18:11. |
Participant or Performer Note: | Read by Lloyd James. |
System Details Note: | Requires OverDrive Media Console Requires OverDrive Media Console (file size: 76223 KB). Mode of access: World Wide Web. |
Search for related items by subject
Subject: | Consumer satisfaction Customer relations Organizational effectiveness |
Genre: | DOWNLOADABLE AUDIOBOOK. Audiobooks. Downloadable audio books. |